Frequently Asked Questions

SIZING
How can I make sure I have the right size?

On the product page, we have provided a detailed size guide, which you can use to measure yourself and choose the best size. If you need further assistance, our support team is ready to help you.

FABRICS
What type of fabric do you use in producing abayas?

We use the finest and highest-quality fabrics available in the market, which not only have a luxurious and beautiful appearance but also offer great comfort and durability. Each design is made from different fabrics, tailored to the purpose and preferences of the customer.

SHIPPING AND DELIVERY
Do you ship worldwide?

Yes, we offer international shipping to many countries. The shipping cost varies depending on your destination and will be determined at the time of finalizing the order.

How long will it take to get my order?

The delivery time for orders varies depending on the type of product and your geographical location. Domestic orders usually arrive within 3 to 7 business days, while international orders take approximately 10 to 15 business days to reach you.

REFUND AND CANCELATION
Is it possible to exchange or return the product?

Yes, if the purchased cloak does not match your order or has any issues, you can request an exchange or return within 7 days of receiving the item. For more information, please refer to the Return Policy section.

WASHING ABAYAS
Can abayas be washed in a washing machine?

To maintain the quality and durability of luxury abayas, we recommend having them dry-cleaned or washing them carefully by hand. Each product comes with a care label that provides detailed washing instructions.

LATEST PRODUCTS AND DISCOUNTS
How can I stay informed about the latest products and discounts?

You can stay updated on the latest products and special discounts by following our social media channels.